November 14th, 2007
|01:08 pm - AGENT.|
Thank you for calling Automated Airlines' automated airline phoneline. I am a recording, though I will be speaking to you in the first person so it's like we're just carrying on a conversation like two regular people, okay?
... I'm sorry, I didn't quite understand what you're saying. I'll start by asking you some questions. First, are you calling f-
Okay. You want to speak to an agent. Is that correct? If so, say yes.
Great! Are you calling about a new reservation, or an existing reserv-
... I'm sorry, I didn't quite understand you. Are you calling about a new reservation, or-
EGG. ZIS. TING.
All right! You want to discuss an existing reservation. Is that correct? If so, say yes.
... I'm sorry, I didn't quite understa--
Okay, I'll transfer you to an agent. First I'll just need a few answers from you. Is this for a domestic flight travelling solely in the continental Unite-
Just let me speak to a person.
... I'm sorry, I didn't quite understand you. Is th-
Of course you didn't, you're a goddamned computer. Now go get me a person.
... I'm sorry that I am having trouble understanding what you're saying.
Yeah, I bet you are.
... I'm sorry that I am having trouble understanding what you're saying. Please hold for one minute and I'll connect you to a representative.
mmbrbbbelbeze autoameted airlines myname is john mmzmhelp you?
The preceding has been brought to you by http://gethuman.com/ whether they're aware of it or not. Don't let this happen to you.
|Date:||November 14th, 2007 06:39 pm (UTC)|| |
Now try the above conversation with a sore throat.
I go through that conversation on a daily basis...
I also worked for a software company that helped develop the voice recognition "customer service" software. To everyone, I apologize for my part in all that.
By startling coincidence, this conversation is ever so much akin to this skit from MC Frontalot's album:http://www.zshare.net/audio/4905577de5e2e1/
I guess probably everyone who talks to robots against their will has a similar dialogue in their head, eh?
Working at a phone-based concierge company that deals with Ticketmaster and various airlines all day, you hear a lot of people in different cubes just say "AGENT" out of the blue. Today I finally snapped and started talking back to the goddamned computer.
|Date:||November 14th, 2007 07:12 pm (UTC)|| |
I shouldn't find this funny. But having worked there, I do. *hug*
It's (awful and) hysterical that the agent sounds as bad as the recording.
|Date:||November 14th, 2007 06:58 pm (UTC)|| |
If you phrase it nicely, they'll let you ask for Agent 86! Really!
Oh. Well, would you believe they'll at least allow you to ask for a conscious human?
Would you believe three apes and a ball of twine?
For quality purposes, this call may be monitored or recorded, so we better lower the Cone of Silence.
|Date:||November 14th, 2007 07:21 pm (UTC)|| |
I generally just keep hitting repeatedly "0" until I get connected to an actual person. It usually works.