This morning while on a break at work I called Citizens' 800 number, plugged in my information, waited on hold for a real live operator and asked if the new card had been sent yet. When I got to the part where I verified my address, the guy on the other said "Oh, wow."
"What, it's not $NEWADDRESS?" I asked.
"Nooooo..." he said.
"Is it $OLDADDRESS?" I asked.
"Yessss..." he said.
"But I changed that a year ago," I said. "You even sent me new checks with the new address on it. Granted, you got the new address wrong, using a U where there should have been an A, but I called you then and you said everything would be fine and dandy sugar candy.1"
"Sure," he said.
"And I know I've made credit card payments in the past and used my new address as the billing address and it came through," I said.
"Sure," he said.
"And I don't get paper statements anymore so I hadn't thought anything of it up until now," I said.
"Okay," he said.
"Why was my old address still in your system then?"
"I don't know."
"Can you tell me if my replacement card was sent to $OLDADDRESS?"
Tap tap tap tap.
"Oh, wow," he said. That meant yes.
"But has it been activated yet?" I asked. I had just heard my balance read to me automatically over the phone, and knew it was roughly around what it should've been now that the August rent check had cleared. I knew that at least if someone had gotten ahold of my new card, they'd been amazingly nice about taking out small amounts.
"It doesn't look like it's been activated yet to me," the customer service rep said. "I'm going to put in a code so it can't be activated... oh, what's the code... uh... Did Not Receive... DNR... uh, I think it's DNRCD..."
He then put me on hold while he looked up the actual code. Once that was over, he got back on the line and gave me the good news.
"Okay," he said, "I sent a new new card to your new address, and I noted you did not receive the other new card so it can't be activated, and you're all set. You'll get your new card in 5 to 7 business days."
"I'm all set?" I said.
"Yes," he said.
"Good to go?" I said.
"Good to go," he affirmed.
"So I won't be stuck having to write checks out to CASH while waiting for my new card?" I asked.
"Nope, you're all set," he said.
"Thank you very much!" I said. "You've been very helpful and I appreciate all the help you've done for me today, tell your supervisor you should get a raise."
"No problem," he said. Usually when I'm happy with customer service I ask to speak to the supervisor, and then I give a very nice compliment, as I've been in the rep's place before. I know what it means for your supervisor to get a direct compliment from someone you just helped. I was waiting for him to take the initiative and offer to transfer me over, which is also nice, but he didn't. Instead he hung up and we went on our merry ways.
You can guess where this is going, and it went straight to a dinner at Summer Shack this evening with an old high school friend of mine that I haven't seen in 13 years. It was wonderful. We caught up on so much, she looks great, dinner was great, we both downed a lot of oysters and had some amazing yellowtail tuna cooked so rare it might have been sushi, enjoyed bananas foster deliciously, and decided to split the bill seeing as how we'd pretty much split everything else.
The waitress came back with the check. "Uh, ma'am, your card is fine, but sir, your card was declined. And I ran it through twice."
"I noticed the card expires this month, sir, you may want to check with your bank."
"OH I THINK I WILL. I THINK I WILL VERY VERY MUCH."
Beep boop beep boop went the phone, right there at the table. After waiting on hold for longer than usual, I told the new person on the other end of the line my problem. She ran the card number through and gave me the news that, at this point, I was dreading:
"Well, today when your replacement card was cancelled, we had to cancel your existing card as well."
"Um. I was not told that today when I called."
"I'm sorry, sir, they should have told you."
"I was told everything would be fine and my new card would arrive next week and that the replacement card was marked Was Not Received or somesuch, and that I was all set and wouldn't have to spend the rest of this week cashing checks written out to myself."
My free hand was now unconsciously balling itself up into a tight fist. My free hand was also holding my old credit card.
"I'm very sorry you were not advised of this, sir. Your new replacement card has to have an entirely new number. We had to cancel the previous number out entirely. Your new card will arrive in five to seven business days."
"Please, is there anything you can do for me here? I have to pay a restaurant tab and I don't have my checkbook."
"I'm sorry, sir, we can't reinstate your old card number. It's cancelled for good."
"Well, then, which dish detergent would you recommend as the softest on the hands? Dawn, Joy, or the industrial stuff?2"
"I'm really sorry you were not told of this earlier today, sir."
"It's okay. It's not your fault, and I thank you for being patient with me. I'll figure something out. Good night."
I really am glad I didn't give that earlier dood a compliment, because I'd hate to have to go through the process of taking it back.
My friend luckily offered to pay my share, and I offered to PayPal her back. In the meantime, I am flat broke with money I can't access, payday's Friday, and I gotta go grocery shopping at some point. I just realized my license is expired, too, so I don't think the bank will take that as ID for me to write checks for myself.
If you're cash flush, would you mind helping me out, please? I can either write you a check or PayPal you if you have the greenbacks. We'll do exchanges. It'll be cool and stuff.
archimedes q. fukdisshit
1. I did not really say "fine and dandy sugar candy."
2. I actually really did say this and I sure as hell hope that call was recorded and monitored for quality assurance.