"Thank you so much for holding! The person you are waiting for will be back as soon as he or she can. It is our stated policy that every customer to our dealership, whether in person or on the phone, be treated like an honored guest in our own home. Every time! Every day! No exceptions! And remember, to improve your self-image, do something nice for someone else!"
Now imagine this said in the smarmiest tone possible. With soothing music in the background. Repeated every 10 seconds, with a different ending platitude every time. And heard at the last three dealerships (different brands, even) that I've had the, uh, pleasure of calling.
Mmm, fake sincerity, packaged up and for sale as a hold message package. Cause you don't have time to record your own message. Because you don't have time to pretend to care yourself.
AND YOU WONDER WHY THE REST OF THE WORLD HATES US.
